Return & Refund Policy
1. Introduction
At 1UpMedia, we strive to provide the best digital marketing services. However, if you’re not completely satisfied, we’re here to help. This policy outlines the procedures for returns and refunds.
2. Return Eligibility
- Service Cancellation: You may cancel our services within 30 days of purchase for a full refund. After 30 days, cancellations will be subject to a prorated refund based on the remaining service period.
- Non-Refundable Services: Custom projects and one-time services (such as consultation sessions) are non-refundable once the service has been delivered.
3. Refund Process
- Requesting a Refund: To request a refund, please contact our customer support team at bus@1upmediaghana.com or call (+233)247398331. Provide your account details and the reason for your request.
- Approval and Processing: Once your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment.
4. Account Deactivation
If you wish to deactivate your account, please contact us, and we will assist you. Note that certain services or features may no longer be accessible if you choose to deactivate your account.
5. Changes to this Policy
We reserve the right to modify this Return & Refund Policy at any time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.
6. Contact Us
For any questions about our return and refund policy, please contact us at bus@1upmediaghana.com or call (+233) 24 739 8331.
